Privacy Policy

1. Introduction

Welcome to TheRain. We are Cameroon's leading intelligent transportation ecosystem, providing ride-hailing, delivery, school transport, and fleet management services. TheRain is committed to protecting your privacy and handling your personal data with transparency, integrity, and care.

This Privacy Policy applies to all users of TheRain services including Riders, Drivers, Parents, Fleet Managers, and Guests. By using TheRain, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect different types of information depending on how you use our services:

2.1 Account Information

• Full name, phone number, and email address
• Profile photo (optional)
• Date of birth (for age verification)
• Home and work addresses (saved locations)
• Emergency contact information

2.2 Location Data

• Real-time GPS location during active rides and bookings
• Pickup and drop-off locations
• Route history and travel patterns
• Driver location during active duty

2.3 Payment Information

• MTN Mobile Money account details
• Orange Money account details
• Visa/bank card information (encrypted)
• Transaction history and receipts

2.4 Device & Technical Data

• Device type, model, and operating system
• IP address and device fingerprint
• App version and usage data
• Session logs and activity timestamps

2.5 Driver-Specific Data

• National ID images and facial verification data
• Driver's license (OCR scanned)
• Vehicle information (model, plate, VIN, insurance)
• Vehicle photos (front, rear, left, right, interior)
• Earnings and performance metrics

2.6 Guest User Data

3. How We Use Your Information

• To match riders with the nearest available verified driver
• To process payments and send receipts via SMS or email
• To provide real-time ride tracking and navigation
• To verify driver identity and vehicle authenticity
• To detect and prevent fraud, abuse, and safety violations
• To send ride confirmations, receipts, and service notifications
• To improve our services through analytics and feedback
• To comply with legal obligations and law enforcement requests
• To provide customer support and resolve disputes
• To operate our school transport safety systems

4. Data Sharing

TheRain does not sell your personal data to third parties. We may share limited data only in the following circumstances:

5. CCTV & Surveillance

All TheRain vehicles are equipped with interior and exterior CCTV cameras. By using TheRain services, you consent to being recorded during your ride.

• All footage is stored on TheRain's private secure servers — never on public cloud storage
• Footage is encrypted using AES-256 encryption
• Access is strictly controlled and limited to authorized personnel
• Law enforcement may access footage with proper legal authority

6. Your Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data stored by TheRain
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your account and associated data
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Opt-Out: Unsubscribe from marketing communications at any time
• Right to Object: Object to processing of your data for certain purposes

To exercise any of these rights, contact us at info@therain.cm or support@therain.cm

7. Data Security

TheRain implements enterprise-grade security measures to protect your data:

• All data in transit is encrypted using TLS 1.3
• All data at rest is encrypted using AES-256
• JWT authentication for all API requests
• Device fingerprinting and session monitoring
• Brute-force protection and suspicious login detection
• Regular security audits and penetration testing
• AI-powered fraud detection running 24/7

8. Data Retention

9. Children's Privacy

TheRain services are not intended for children under 16 years of age. For our School Transport service, we collect limited data about children (name, school, schedule) with explicit parental consent. Parents have full control over their children's data and can request deletion at any time.

10. Changes to This Policy

TheRain may update this Privacy Policy from time to time. When we make significant changes, we will:

• Send a notification via the TheRain app
• Send an email to your registered address
• Display a prominent notice on our website
• Update the "Last Updated" date at the top of this page

Continued use of TheRain services after policy changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: