Legal & Compliance

Terms & Policies

Our commitment to transparency, safety, and trust. Please read these terms carefully before using TheRain platform.

Last Updated: June 2026

Applicable in Cameroon

English & French

TheRain is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our rider services in Cameroon.

Information We Collect

Full name, phone number, and email address during registration
Real-time GPS location during active rides and bookings
Payment information (MTN MOMO, Orange Money, Visa card details)
Ride history, ratings, and feedback submitted
Device information, IP address, and app usage data
Emergency contact information provided by the rider

How We Use Your Information

To match you with the nearest available verified driver
To process payments and send receipts via SMS or email
To provide real-time ride tracking and safety features
To improve our services through analytics and feedback
To detect and prevent fraud, abuse, and safety violations

Guest Rider Privacy

Guest riders who book without an account are assigned a temporary GUEST_ID. Their ride data is stored temporarily and can be recovered if they create an account later. Guest data is automatically deleted after 90 days of inactivity.

Data Sharing

TheRain does not sell your personal data to third parties. We may share limited data with:

Assigned drivers (name, pickup location, and contact number only)
Payment processors for transaction verification
Law enforcement authorities when legally required
Emergency services during SOS activations

By using TheRain rider application, you agree to these Terms of Service. These terms govern your use of our ride-hailing, delivery, and school transport services in Cameroon.

Eligibility

You must be at least 16 years old to use TheRain services
You must provide accurate and truthful registration information
One account per person — duplicate accounts are prohibited
You are responsible for maintaining the security of your account

Prohibited Conduct

Providing false information during booking or registration
Harassing, threatening, or abusing drivers or other users
Attempting to manipulate GPS, fares, or payment systems
Using TheRain for illegal activities or transporting prohibited items
Creating multiple accounts to bypass suspensions or restrictions
Damaging TheRain vehicles or property

Payments & Cancellations

Scenario	Policy
Cancellation before driver arrives	Free if within 3 minutes of booking
Late cancellation	Cancellation fee may apply
No-show by rider	Full fare charged
Payment failure	Ride suspended until resolved
Refund requests	Reviewed within 48 hours

Account Suspension

Suspension Notice

TheRain reserves the right to suspend or permanently deactivate accounts that violate these terms. Suspended users will see a notification with the reason and an option to submit an appeal through the Trust & Safety Center.

CCTV Policy — Rider

All TheRain vehicles are equipped with interior and exterior CCTV cameras for the safety of both riders and drivers. By using TheRain services, you consent to being recorded during your ride.

What is Recorded

Interior video footage of the vehicle cabin during rides
Exterior footage of the vehicle surroundings and road
GPS location data synchronized with video timestamps
Audio may be recorded in compliance with Cameroonian law

Storage & Access

Private Storage

All CCTV footage is stored on TheRain's private secure servers — never on public cloud storage. Footage is encrypted and access is strictly controlled. Only authorized TheRain security personnel and law enforcement (with proper legal authority) can access recordings.

Retention Period

Footage Type	Retention Period
Standard ride footage	30 days
Incident footage	1 year or until case resolved
Emergency SOS footage	Indefinitely (legal hold)

Safety Policies — Rider

TheRain prioritizes the safety of every rider on our platform. These safety policies outline your rights, responsibilities, and the protections we provide.

Your Safety Rights

Right to verify your driver's identity and vehicle before boarding
Right to share your live trip status with trusted contacts
Right to activate SOS emergency assistance at any time
Right to report unsafe driver behavior without retaliation
Right to cancel a ride if you feel unsafe

SOS Emergency System

How SOS Works

Press and hold the SOS button for 3 seconds to activate emergency assistance. Your live GPS location is immediately sent to TheRain's Emergency Command Center. Admins can contact police, send voice messages, and monitor your location in real-time. A silent SOS mode is also available for discreet activation.

Trust Score System

Every rider has a Trust Score that reflects their behavior on the platform. A low trust score may result in service restrictions.

Behavior	Impact on Trust Score
Completing rides without issues	+
Rating drivers fairly	+
Frequent cancellations	−
Complaints from drivers	−
Fraud attempts	−−

Fraud Prevention Policy — Rider

TheRain uses advanced AI systems to detect and prevent fraudulent activities. Our fraud detection system operates 24/7 to protect riders, drivers, and the platform.

What Our AI Detects

Fake screenshots of payment confirmations
GPS manipulation or location spoofing
Duplicate account creation to bypass restrictions
Suspicious payment patterns or chargebacks
Ride manipulation (fake trips, route tampering)

Risk Levels & Consequences

Risk Level	Action Taken
LOW	Warning notification sent
MEDIUM	Account flagged for review
HIGH	Temporary account suspension
CRITICAL	Permanent ban & legal action

Data Usage Policy — Rider

TheRain collects and processes data to provide, improve, and secure our services. This policy explains how your data is used, stored, and protected in compliance with applicable Cameroonian data protection laws.

Your Data Rights

Right to access your personal data stored by TheRain
Right to request correction of inaccurate data
Right to request deletion of your account and data
Right to opt out of marketing communications
Right to data portability upon request

Data Security

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We use JWT authentication, device fingerprinting, and session monitoring to protect your account. Our systems are regularly audited for security vulnerabilities.

Agreement to Rider Policies

By creating a TheRain account or using our services as a guest, you confirm that you have read, understood, and agree to all rider policies outlined above. These policies are effective as of June 2026.

Download TheRain App

As a TheRain driver, you share sensitive personal and vehicle information with us. This policy explains how we collect, use, and protect your data throughout your partnership with TheRain.

Driver Data We Collect

Full name, phone number, email, home address, and region
National ID images and facial verification data
Driver's license information (OCR scanned)
Vehicle information: model, plate number, VIN, insurance documents
Vehicle photos (front, rear, left, right, interior)
Real-time GPS location during active duty
Earnings, ride history, and performance metrics
Emergency contact information

Identity Verification Data

Your National ID, selfie, and facial matching data are used exclusively for identity verification purposes. This data is processed by our AI verification system and stored securely. It is never shared with third parties except when required by law enforcement.

These terms govern your relationship with TheRain as an independent driver partner. By registering and operating as a TheRain driver, you agree to these terms in full.

Driver Registration Requirements

Valid National ID (not expired)
Valid driver's license for the vehicle category
Vehicle insurance document (current and valid)
Vehicle must pass TheRain quality inspection
Successful AI verification and manual admin review
OTP activation after approval

Driver Operational Obligations

Maintain a clean, roadworthy, and properly branded vehicle
Follow all traffic laws and TheRain operational guidelines
Treat all riders with respect and professionalism
Maintain CCTV equipment in working condition
Report any accidents, incidents, or safety concerns immediately
Keep license, insurance, and vehicle documents up to date

Prohibited Driver Conduct

Driving under the influence of alcohol or drugs
Sharing account credentials with other drivers
Tampering with or disabling CCTV equipment
Soliciting cash payments outside the app
GPS manipulation or route fraud
Harassment or inappropriate behavior towards riders

Earnings & Payments

Item	Details
Payment method	MTN MOMO, Orange Money, or bank transfer
Payment frequency	Daily withdrawals available
TheRain commission	As per regional pricing agreement
Dispute resolution	Within 72 hours via support

CCTV Monitoring Terms — Driver

As a TheRain driver, your vehicle must be equipped with approved CCTV devices. By accepting these terms, you consent to continuous monitoring of your vehicle during active duty.

Approved CCTV Devices

Jimi IoT JC400 (Recommended)
Jimi IoT JC261
Jimi IoT JC450

CCTV Requirements

Device must support LTE/4G connectivity
GPS tracking must be active during all rides
Both interior and exterior cameras must be functional
Emergency upload capability must be enabled
Device must be connected to TheRain secure gateway

CCTV Tampering Warning

Tampering with, disabling, or obstructing CCTV equipment is a serious violation that will result in immediate account suspension and potential legal action. TheRain monitors CCTV connection status in real-time.

Safety Policies — Driver

TheRain is committed to the safety of our driver partners. These policies outline the safety standards, emergency procedures, and support systems available to all TheRain drivers.

Driver SOS System

SOS Activation

Press the SOS button in the driver app to immediately alert TheRain's Emergency Command Center. Your live GPS location is displayed on the admin dashboard. Admins can send messages, voice recordings, contact police, and monitor your route in real-time. A silent SOS mode is available for discreet activation when a passenger should not detect the emergency.

Driver Trust Score

Factor	Impact
High rider ratings (4.5+)	Positive
Completing scheduled rides	Positive
Zero safety incidents	Positive
Rider complaints	Negative
Policy violations	Negative
CCTV disconnection	Negative

Vehicle Maintenance Requirements

Vehicle must be clean and presentable at all times
Regular maintenance checks as per manufacturer schedule
Respond to AI maintenance alerts within 48 hours
Insurance must remain valid and up to date

Fraud Prevention Policy — Driver

TheRain's AI fraud detection system continuously monitors driver activity to ensure platform integrity. Drivers found engaging in fraudulent activities face immediate consequences.

Monitored Activities

GPS spoofing or fake location reporting
Fake trip completion without actual rides
Account sharing with unauthorized drivers
Submitting false documents during registration
Manipulating ride routes to inflate fares

Registration Security

Failed Verification Policy

5 failed verification attempts will result in a temporary 24-hour registration suspension. TheRain tracks IP addresses, device fingerprints, and registration logs to prevent fraudulent registrations. Drivers attempting to register with fake IDs or duplicate accounts will be permanently banned.

Agreement to Driver Policies

By registering as a TheRain driver, you confirm that you have read, understood, and agree to all driver policies. Violation of these policies may result in account suspension, earnings withholding, or legal action.

As a Fleet Manager on TheRain, you have access to sensitive operational data for your fleet. This policy outlines how your data and your fleet's data is collected, used, and protected.

Fleet Data We Collect

Fleet owner and manager personal information
All vehicle information: VIN, plate numbers, insurance, categories
Driver assignments and performance data
Fleet earnings, trip history, and analytics
Vehicle maintenance records and repair logs
CCTV device information and connection logs

These terms govern the relationship between TheRain and Fleet Managers operating on our platform. Fleet Managers are responsible for their vehicles, assigned drivers, and overall fleet compliance.

Fleet Manager Responsibilities

Ensure all fleet vehicles meet TheRain quality and safety standards
Verify that all assigned drivers are properly registered and approved
Maintain valid insurance for all fleet vehicles
Ensure CCTV equipment is installed and operational in all vehicles
Monitor driver performance and address complaints promptly
Maintain accurate vehicle and driver records at all times

Fleet Analytics & Reporting

Fleet Managers have access to comprehensive analytics through the TheRain Fleet Dashboard including:

Real-time vehicle locations and status
Driver performance metrics and trust scores
Fleet earnings breakdown and financial reports
Maintenance alerts and vehicle health reports
CCTV connection status for all fleet vehicles

Prohibited Fleet Activities

Operating unregistered or uninsured vehicles on TheRain
Assigning rides to unapproved or suspended drivers
Manipulating fleet earnings or payment records
Disabling or tampering with CCTV systems
Sharing fleet dashboard access with unauthorized persons

CCTV Policy — Fleet Manager

Fleet Managers are responsible for ensuring all fleet vehicles are equipped with TheRain-approved CCTV systems. This policy outlines your obligations and access rights regarding fleet surveillance.

Fleet Manager CCTV Access

Access Type	Fleet Manager
Live streams of own fleet vehicles	✓ Allowed
Incident playback for own fleet	✓ Allowed
Emergency footage access	✓ Allowed
Access to other fleets' footage	✗ Not Allowed
Delete or modify footage	✗ Not Allowed

CCTV Installation Requirements

All fleet vehicles must have CCTV installed before first ride
Installation must be done by TheRain-certified technicians
Regular maintenance checks every 3 months
Immediate reporting of any CCTV malfunction

Safety Policies — Fleet Manager

Fleet Managers play a critical role in maintaining safety standards across their fleet. These policies outline the safety requirements and emergency procedures for fleet operations.

Incident Response Protocol

Immediately notify TheRain support of any accident or incident
Ensure driver activates SOS if emergency assistance is needed
Preserve all CCTV footage related to the incident
Cooperate fully with TheRain's investigation team
Submit incident report within 24 hours

Driver Safety Monitoring

Fleet Manager Obligations

Fleet Managers must actively monitor driver trust scores and performance metrics. Drivers with trust scores below 60 must be reviewed and retrained. Drivers with scores below 40 must be temporarily suspended from the fleet pending investigation.

Fraud Prevention Policy — Fleet Manager

Fleet Managers are held to the highest standards of integrity on the TheRain platform. Any fraudulent activity within a fleet is the responsibility of the Fleet Manager.

Fleet Fraud Consequences

Violation	Consequence
First offense (minor)	Warning + mandatory review
Second offense	Fleet suspension (7 days)
Third offense	Fleet suspension (30 days) + fine
Critical fraud	Permanent ban + legal action

Agreement to Fleet Manager Policies

By registering as a TheRain Fleet Manager, you confirm that you have read, understood, and agree to all fleet management policies. You accept full responsibility for your fleet's compliance with TheRain standards.